Really they are! here is a confused client trying to understand her website and trying to get away from it, moral of the story is hire a website professional to sort out your website.
[Website Designers] We havent received any information about your website or requirements – drop me an email / message with your website and requirements and will work out something for you.
[Website Client] Hi, the website builder is supplied by my web provider, domain express is freezone web builder and the website i chose was good when I went for it but now that I am working with it, it’s terrible, but this website is my own creation and funded by myself. I was going to discuss upgrading the website somehow so that everyone can add their bit to it.
[Website Client] But we have no funds, as I have said I am paying for the website and whatever else is needed to keep the website online so I wouldn’t really know where to start to be honest.
[Website Designers] you havent given me the website address
[Website Client] hold on. It’s a bit hectic here, lol. For some reason it looks okay on mobile but the website is all stuck to the left so, this site must only fund mobile related websites.
[Website Designers] ok as its a local community / not for profit website we can build you a blog type website that allows you to update your own site and would look / work on all browsers / devices, the minimum costs would be £100 then £50 per year
[Website Client] Okay, I will let you know and see where we can go from there, thanks. Hi, if I go with your options, would you be able to tell me how to get the website you make for me online, because I have the standard freezone one at present and I don’t know how to change it if you do the website for me. Thanks. It’s so confusing.
[Website Designers] your choices are transfer the website or give us the hosting access – you can do this or give me your admin access and we can do it for you (whatever you decide)
[Website Client] Is it easy to transfer the website? Do you just transfer it in the hosting control panel?
[Website Designers] easy yes – you need the registration admin to transfer it or give access to hosting and ensure hosting allows Mysql / PHP to ensure we can install the Database required for your new site
[Website Client] You would have to show me how to do that then because I have all the admin usernames and passwords but have no idea how to stop the freezone version to start another website builder like wysywig etc.
[Website Designers] You need to decide if you want to transfer or give us the hosting access and if you have adequate hosting – give me the admin details once you decide and can do it for you
[Website Client] I have unlimited hosting but not sure if I am paying for the website with it being freezone. I need to talk to my partnere because I know they will want a part of it if the company is going to pay for a better website than what it is now. Are you free tomorrow?
[Website Designers] Have clents and meetings tomorrow, unlimited hosting is meaningless, if your worried about costs why not keep with what you have ?
[Website Client] It looks wrong, with it all sitting to one side. I’ve tried to change it but I wouldn’t know where to start. Domainexpress set it all up for me and I just searched for a template and added stuff after it was up and running. When are you free to discuss my website?
[Website Designers] We are totally busy with meetings and work and have offered to do this for next to nothing so cant really afford to have meetings about this – I did come to the shop on Saturday after cutting another meeting short but you left
[Website Client] Okay, well I’ll talk to the partners. If I send you my login details for Parallels Plesk can you change it all over from that? I tried to put Word Press on my site but nothing changed. I hope you can help me with that
[Website Designers] yes give me your admin details and will check it out for you
[Website Client] okay
[Website Designers] this is your hosting control panel – what do you want us to do? install wordpress?
[Website Client] Is there any way I can link Facebook to it? Because you said that you could do a blog type thing for me and I just want it linked to what I do on Facebook so that the website is up to date like facebook is.
[Website Designers] Obviously if your website is on wordpress you can do what you want to it
[Website Client] You can obviously see what I am trying to create with the website. A history tour, with words and pictures and an up to date blog and pictures of the track bed today. From there I can link things like info on how Thurrock Council is going, update etc etc. What would Word press do? I just think it needs redesigning altogether because I have over loaded the links to each page with another page so, when you highlight it you get two choices instead of one and the top bar is useless.
[Website Designers] What would wordpress do? Thought thats what you wanted us to use for yourself – if you dont know about wordpress you can read about it
[Website Client] I am not internet savvy sorry
[Website Designers] agreed about redesign -thats why I suggested us creating a wordpress template site for you so you can easily update / maintain it
[Website Client] Will that allow me to put in pictures and update these pictures and blog? I want to keep the same pictures etc but just dump the format in which I have it at present. It’s over loaded with page, sub page etc. It doesn’t give me an option to change the template because they are all crap from that freezone site. Do you see what I mean?
[Website Designers] yes to pictures / blog update whats the ftp password ?
[Website Client] I think, I am just reading this as they gave me it, there’s another one that says
[Website Designers] yes the password is correct, you must have a website domain admin login also
[Website Client] I changed one because I got hacked, so there might be a problem.I am not sure. I am just reading it all out to you now, website domain could be xxx
[Website Designers] need the login url and still dont know what you want – to install wordpress on your own hosting or for us to transfer it
[Website Client] I don’t know either. I’m lost. I want the website how it is now, with pictures, of past and present that I can do myself and update etc. I just want to dump that stupid template! It’s too overcroaded with buttons and sub pages. Log in to what? sitebuilder? I have no other information left FTP could be anything. I have no idea what you are talking about after that. Do you have a few templates that I could look at to choose? I need to link facebook, You Tube and emails to it etc etc
[Website Designers] This isnt the time to talk about buttons and templates as I am trying to work out the domain admin that you need to allow a transfer. I need a login url / username / password to a domain admin section – you have given me the physical website cpanel only I think
[Website Client] At present all I can do is put links in and they go to pages, I want facebook on it instead of being linked. I want Youtube on it for my video walks, so that they don’t have to go to the link etc This is all Domaine express gave me. I will list what they sent me on email!I have given you everything they sent me. I need help with this and I have no-one who can tell me what I am doing. I have printed reems of paper that domaine express have given me and I have just listed it all to you. Maybe you could talk to domain express and they can help you. I told them that I am having trouble sorting this out and they sent me all the information I have just given you. Domain log in, as I can see it here is…
[Website Designers] do you have a direct login to here? email address and password needed thats what I need
[Website Client] Why didn’t they say that when I started all this? They don’t make it easy! I’m sorry, but I just told them to list everything I need they did not say that log in details to their site was needed.
[Website Designers] ok leave this with me
[Website Client] cool, thanks, I noticed that I can’t use freezone web builder anymore
[Website Designers] should be able to – what can you do ?
[Website Client] I goto the web builder and it just crashes now I can’t get the page up as it comes up bad error and goes to my BT search instead Sorry, the website cannot be found.These are current pictures of The company. This is a Bad error, got it now, must have gone wrong somewhere.
[Website Designers] should be a temporary error – the non www version work
[Website Client] How would I go about getting a new template etc and get away from this freezone website builder? I’ve been looking at those wysywig’s and Wix but I wouldn’t know what passwords and user names to give them so that I can change the format etc.Thanks for that.
[Website Designers] ok so you still dont know what you want really ? having seen the webstie now I can confirm we can either install wordpress on your current server or keep your domain where it is but point the hosting to us and then install wordpress on the site for you to then build the site – the site will start being empty and you will be responsible for adding all new pages / photos etc
[Website Client] So, will it be the same kind of template?
[Website Designers] no
[Website Client] I want to get away from that template altogether because of all the sub pages etc. I thought I would have more control over it and yet all I could do was add pages and put pictures in and provide links to other sites. What I want from a company website is everything there so that people don’t have to go to the other site all the time.I know that means money, but anything has got to be better than what is there now. Would you be able to make a website that will have Facebook update links and You Tube links on the site?
[Website Designers] there are hundreds of themes to choose from
[Website Client] I would be happier with keeping the domain and you point the hosting to you etc. I don’t know what I want. WordPress was just something that came to mind. Would you know what I would need, seeing my website at present? It’s got to have a page for the history, a page for now, a page for the project and then I would want one for the Facebook and You Tube. I don’t think I need Word Press because I use Facebook. I need to find someone who can explain all this to me because this is beyond my comprehension. I just want more control over adding things into my website but so that it is layed out properly and not sub page this and sub page that. Can I just turn web builder off somehow and find another web builder like Wix? I wouldn’t know where to start on putting the right user name and password in to try a new site like a pair of shoes etc.
That wordpress you showed me is just a page. I am looking for a new template or whatever so that I can dump freezone wed builder. Isn’t there someone within your website design company that could show me some templates when I am there? I cannot just say, yes I like that template because I thought the current one was the very good initially but it’s just become a mess
[Website Designers] Thousands of themes are available for you to choose from
[Website Client] Is WordPress just a page within a website or is it a whole website that I would have to use as a template to use all the way through the website?
[Website Designers] It seems like you are going to need a lot of help and advice and to be honest not sure if I can support you for free here – we have 20 projects going and have agreed to host and install you wordpress for you to build a new site but not sure you can do this, wordpress is a standalone CMS website system
[Website Client] So, I can choose templates for my website through it? is it a web builder?
[Website Designers] We want to help but it seems you want a full time website designer to design / build and support you yes you can choose a template and its a content managment system that you control (like a website builder)
[Website Client] How much do you want to get me through this?
[Website Designers] I dont think you know what you want – if I was you I would transfer all your existing pages to a new website that is based on wordpress
[Website Client] Okay, and will that allow me to drop all these sub pages that are cluttering up the current web builder? Will I need all different passwords and usernames? How much do you want to transfer it all over then?
[Website Client] What about this one? [example given] we can install that one no problem
[Website Client] Would I need different username password log in?
[Website Designers] yes but why do you keep asking that ? what difference does it make?
[Website Client] Because I’ve got reems of it sitting on my desk upstairs. I don’t want to go through that crap again, and again, oh yeah and again! I must have printed it about twice already and then chucked it all away only to find I needed it in the first place. I will shoot upstairs and get this online. Do you want credit card details or not?
[Website Designers] Rgarding this comment – I am trying another website company now but he said he hasn’t got the time spare that I would need to even comprehend what kind of website I would need or want. The problem I have is that I use Facebook and You Tube and the website I have at present doesn’t allow embedding so there is no way I can update one site and make sure that the website is up to date too.
This has made me furious and is simply wrong after I have a spend 3 hours trying to help you for free already. We can install a wordpress blog with theme of your choice for you. You will then get admin access and then you will then be responsible for putting your ‘content’ meaning your pages / photos on the site. You can choose your own theme but the one you choose above will be fine I think.
[Website Client] I can’t deal with this anymore. The whole situation has made me so frustrated and if anyone wants to take the site over they can. If you would like to attend the meeting tomorrow hopefully you will be able to work with someone who knows about computers and how they work, but as I said, I can’t deal with this and hopefully you can work with somebody who can.
[Website Designers] try the wordpress upload now and give me the exact error if its not fixed
[Website Client] Hi I have tried both ways of uploading new files, either by multiple upload file or one at a time and it’s still giving the same errors either with .JPG or .PNG files.
[Website Client] It just keeps saying: Error saving media attachment. Whatever file I try to upload, picture wise that is.
[Website Designers] ok working on a client’s site for a deadline now but will look again when I get chance
[Website Client] Thanks. I don’t know why I can’t get hold of the previous website design company. This is another error message I get. The uploaded file could not be moved
[Website Client] They have now sorted the website out. I guess it was because I did not know how to contact him. Thanks again.