Very rarely there is a problem when we are expected to do something we had not been informed about, this ‘funny’ example conversation shows how this can occur and if you dont want it to occur you need to explain to your friendly website designers (yes that’s us) exactly what you expect.
[Escort Website Owner] I went on my website banners yesterday they are not active yet, they are showing on my website but I’m not on all of the adult directories on there and will need all codes and id numbers. When you finished thanks.
[Escort Website Designers] We think that we understand that you are saying that when you go on the websites that are linked from your banners you don’t see a listing, if that’s the case then you need to add these listings, I assumed that the reason you had all the banners on your site is because you already had listings on those sites.
[Escort Website Owner] I thought the last web guy has all the codes and links, if I had them I would have given it a go. When he signed the website to you I thought all this additional information had been passed forward. Looks like have to go on from the beginning. That’s why we bought the website from the last website design company so I would have more control off it. I thought when you added the banners that you activated them. There is no point the banners being there.with out them being activated no matter how good the website is nothing will happen and will remain lifeless as it is now. We are finding this ingredibly stressfull. The whole point in getting a web designer is to prevent all this.
They need doing as they are not live, I thought you understood. My mistake. There is a lack off activity phone wise, punter link is the main one as well as adult work. The web guys in the past have done this in there price. As well as giving me more suggestions of good websites. Sorry didn’t know you didn’t no how adult escort sites work.
[Adult Website Designers] We know how websites and adult / escort websites work and how they attract relavant visitors but it’s a mistake to have lots of banners on your website before you have links from other companies / directories, am happy some listings for you but will need your email password to renew your listings (punternet etc).Its not fair to say the previous website designers have done this in their price as:
- You haven’t mentioned this before
- Adding entries to 3rd party directory sites promoting your own site should be your responsiblity
- Expecting us to do it for you by saying the ‘web guys in the past have done this in their price’ is incorrect as they clearly havent done it or all the banners would already be linked to a website you are listed on.
- You needed to make your expectations clear to us during the chats / emails we exchanged as we specificially asked if there was any other requirements from yourself.
- Expecting us to do something as its been done before for you is like us going to an escort and expecting her to cook us dinner after the ‘business’ as this is what happened to us in the past.
As I said you are listed on quite a few directories already, you never mentioned you expected us to create listings on 3rd party sites and no info was passed over to us but if you give me your yahoo email address password I can get one of our girls to renew some of your listings.
[Escort Website Owners] Ok what do you want for dinner? I most certainly did mention banner exchange you said I didn’t need it. I’ve never known a web designer that gets there client to do everything. I don’t have any details off google my last web guy did all that and has that. I find it quite worrying that my first conversation with you I said my banners are not live. Punternet one isn’t. I think after all this I am going to end up with nothing. I even told you unable to offer Incalls. And now your blaming your client no good. I gave you the first lot off deposit payment 3 weeks ago how long is this going to take. There seems no urgency with you. Almost couldn’t care less just another escort.
[Adult Website Designers] This is silly and not getting us anywhere and not getting your website completed and put live any quicker. Banner exchanges are important to you and escort websites in general and so we have included all your banners on the new site, the old site had them all messed up and now we have them displayed in rows that are easy to see and use.
I am not getting you to do everything but ‘assuming’ and expecting us to now re-renew / join business directories that you are a member or (or not a member of) is like expecting a girlfriend to cut your toe nails as the last one did. I have said we are willing to add you to the ones you have (like punternet) if you give us your email password (as that’s the email account you used to register with them I assume) and we can do that for you even though it wasn’t requested / offered previously. We are trying to help and will work with you to get this done. There is massive urgency with us and if your now happy with the website we will put it live and progress with the optimisation.
Your website doesn’t mention / offer incalls and we do care of course, really quite frustrating for me to think that you think that, we are on the same side and want your website to be a success so give us your email password and will add you to some directories and get the site live for you.
[Escort Website Owner] That’s reassuring but I did not put myself on any banners, the last web guy did that I have no codes or information that’s why I came to you. I don’t like the thought off owing your company money and if I don’t get in right it will take ages to pay you. I want it up and running so I can pay you what I owe you as soon as possible. It has to go on punterlink . Other wise all the work you do is pointless. I’ve never had anything on credit if I can’t afford it I just do not have it thats why when I first spoke to you I had only half the money of the website and thought you could do something with that, you advised me to spend a little more to get best results.
There then followed a phone call from a ‘client’ of the website owner that tried to state that the website was not offering anything that wasnt there before, this was despite the fact the new site is going to be responsive / content managed and search engine friendly (compared with the existing one that was not optimised correctly and wasnt responsive or based on a CMS. Then the following email was received from another ‘client’ of the website owner.
I am contacting you on behalf of my client, with reference to the new website that you have agreed to re-design and make efficient whilst cost effective. The client has informed me that so far there seems to be an anomaly since the site appears to be non-active, and there seems to be no actual revenue from these adjustments to reflect the cost incurred.
I would appreciate an update to the work carried out and completed and also to what is still outstanding prior to further monies being disbursed, as the cost seems to be rather excessive for what has supposedly been completed, and I feel sure there is a reasonable explanation for this, which I look forward to receiving at your earliest convenience.
As you can appreciate my client is not very computer literate and this is why she has engaged a professional company to assist her and as a business advisor I naturally must reconcile and validate all financial expenditure, with a view to future revenue being received to reflect the expense. I look forward to your response with the queries presented.
This was before the work has been completed and before the new website is put live! The previous website designer told us that the escort would be a tricky client and perhaps he was correct. Despite our best efforts, making requirements clear and making project plans and giving updates its seems when some website owners have had previous bad experiences with website designers / SEO companies they beleive that all these companies are cut from the same cloth.
[Adult Website Designers] The website client has given her permission to discuss the website with you but to avoid either of us wasting our time I will give some info to clarify the situation as of this point:
1, The website was put live earlier today after we completed development work. Any comments about website performance is slightly premature at this stage but we made some immediate improvements on the site on transfer and the site’s visitors are looking healthy currently.
2, The website was transferred 3 weeks ago after 10 emails / conversations with the previous website designer and we actually arranged the final invoice and as a company we paid the transfer fee to ensure the smooth transition.
3, Development has now come to an end (pending last minute updates / changes) but the optimisation (promotion / polishing of the website now begins)
4, We have spent some time previously talking to another friend of your associate / website owner with her concerns and the client has phoned and emailed one of my developers about the website, this simply confuses everyone involved in this project. In future I propose that we deal with website progress / updates via a 3 way email conversation but am happy to deal with yourself directly at the website owner’s request.
5, Full details of the agreement was send one month ago where we agreed a ‘Responsive’ / Content Managed Website with Advanced SEO / Additional services added to the website and new text (webcopy) created for these services / Adding new photos to the website. In summary we agreed to the website transfer / website hosting / domain configuration / email setup / the redesign / WordPress website maintenance / optimising the site for the search engines / review of all the existing webcopy on the site / Google Analytics setup / Google Local setup (if required) and Google Webmaster setup.
6, Since the website has been developed the client has requested that we add her site to 20 (approx.) 3rd party websites that correspond to her banners.
7, Claims of costs being excessive are not appropriate or helpful, we are an award winning premier league website design and SEO company and after agreeing a project and costs we find it inappropriate to then justify costs charged / agreed.
The project cost is agreed and the final payment is to be made at the completion of the project, I have previously made it clear that if finances are difficult then we can agree a payment program / schedule of payments. I will also add that this project is not performance based and it could never be but we would expect to see website visitors increase over the next 12 months steadily as a result of the improved website / SEO work.
8, The comment about the site being non-active and no revenue being received from the changes are covered in points 1 but in summary, the site is active and changes in revenue can’t be measured or expected since the site has only gone live a few hours ago. For reference Google and the other search engines may take 4-6 weeks to re-index the updated website.
9 To confirm regarding incalls / outcalls, on Friday my colleague received the message: “Also I’ve decided to leave Incalls on as well as out calls.” Please clarify this for us.
Additionally we received the message ‘you have me as London escort should be Essex Escort’ We believed from the start that the site should be optimised for Essex and London, we have made Essex the primary area and mentioned London on the website as a secondary area, is this correct?
Hope these points help:
What needs clarification immediately on the points:
a) If incalls are to be included as we have received conflicting info about this via phone calls / emails.
b) Should Essex and London be both included or just London?
[Escort Business Advisor] Thank you so much for updating me and I now see that extensive work has been done, and I agree that there should not be too many people involved in numerous pointless conversations as this certainly creates nothing but confusion and we are all busy people.
I believe that in-calls are not possible at this time, if that clarifies your question. Other information requested will come directly from the website owner but please do keep me updated as necessary and although I personally do not fully understand the machinations of this service I do understand finances. I am pleased to hear that the site is now active and naturally would expect sufficient time to pass before seeing immediate results.
